About Us
Call Handling Service provides professional telephone answering and call handling services for businesses across the UK.
We help businesses manage incoming calls, reduce missed enquiries and provide customers with a professional point of contact when their own team is busy or unavailable. From straightforward message taking to virtual receptionist and overflow support, our services can be tailored around the way your business operates.
Call Handling Service is a trading style of Connect Communications Services Ltd, registered in England and Wales under company number 08850911.
Who are Call Handling Service?
Call Handling Service provides outsourced telephone answering and call management solutions for businesses of different sizes and across a wide range of industries.
Our UK-based call handlers can answer calls in your company name and follow instructions specific to your business.
Depending on the service you require, we can take messages, transfer calls, manage appointments and provide additional support with customer enquiries.
The aim is simple: to help your business manage its calls professionally without every enquiry needing to be handled by your internal team.
What Call Handling Services do we Provide?
We provide a range of business call handling services, including:
- Telephone answering
- Live call answering
- Virtual receptionist services
- Message taking
- Call transfers
- Overflow call handling
- Diary and appointment management
- Outsourced switchboard services
- Customer service support
- Virtual telephone numbers
- Out-of-hours call handling
Your service can be configured around the types of calls you receive and how you want different enquiries handled.
How does our Call Handling Service Work?
We establish how you want your calls answered and what our call handlers should do with different types of enquiries.
Calls can be answered using your company name and according to agreed instructions. Depending on your requirements, our team can take a message, collect caller information, transfer the call, manage an appointment or provide additional assistance.
Messages can also be delivered to your team using agreed communication methods.
This allows Call Handling Service to operate as an extension of your business rather than simply redirecting callers to voicemail.
Can you Answer Calls in our Business Name?
Yes. Our call handlers can answer incoming calls using your business name and an agreed greeting.
We can establish specific instructions covering the information that should be collected, how particular enquiries should be handled and when calls should be transferred to your team.
This provides callers with a consistent and professional experience when contacting your business.
Do you Provide Virtual Receptionist Services?
Yes. Our virtual receptionist service provides professional telephone support without requiring you to employ an additional full-time receptionist.
Depending on your requirements, a virtual receptionist can answer calls, take messages, transfer callers, manage appointments and provide additional support with customer enquiries.
The service can complement an existing reception team or provide the primary telephone answering service for your business.
Can you Manage Overflow Calls?
Yes. Overflow call handling provides additional support when your employees are unable to answer every incoming call.
Calls can be redirected to our team during busy periods, meetings, staff shortages or other times when your internal employees are unavailable.
This can help reduce missed calls while allowing your employees to concentrate on their existing work.
Can you Help with Diary and Appointment Management?
Yes. Diary management can be incorporated into your call handling service where required.
Our team can assist with tasks such as:
- Booking appointments
- Amending appointments
- Cancelling appointments
- Collecting customer information
- Recording relevant notes
- Answering common booking enquiries
This can be particularly useful for businesses that receive regular appointment or booking requests by telephone.
Who do we Provide Call Handling Services For?
Call Handling Service can support businesses and organisations across a wide range of sectors.
Our customers can include:
- Small businesses
- Growing companies
- Professional services
- Legal firms
- Property businesses
- Trades and contractors
- Clinics
- Consultants
- E-commerce businesses
- Sales teams
- Customer service departments
- Appointment-based businesses
The service can be adapted around your business rather than requiring every company to follow the same call handling process.
Can Call Handling Support a Growing Business?
Yes. Outsourced call handling can provide additional telephone capacity as your business grows without immediately requiring additional in-house reception staff.
Your level of support can be adjusted as call volumes and requirements change.
This can also be useful for businesses experiencing seasonal peaks, increased enquiries following marketing campaigns or periods when additional employees are temporarily unavailable.
What are the Benefits of Outsourced Call Handling?
Using a professional call handling service can help your business remain responsive while reducing the amount of time your internal employees spend answering telephone calls.
Benefits can include:
- Fewer missed calls
- Professional telephone answering
- UK-based call handlers
- Consistent message taking
- Additional support during busy periods
- Flexible call coverage
- Reduced pressure on internal staff
- Virtual receptionist support
- Call transfer options
- Diary and appointment management
The service can be tailored to provide the level of support your business actually requires.
Why Choose Call Handling Service?
Call Handling Service provides flexible telephone answering solutions built around the way individual businesses operate.
We can establish how you want calls answered, what information should be collected and what should happen with different types of enquiries.
Whether you require occasional overflow support, regular message taking, virtual receptionist services or more comprehensive outsourced call management, we can tailor the service around your requirements.
Do you Provide Call Handling Services Across the UK?
Yes. Call Handling Service supports businesses throughout the UK.
Because calls are handled remotely, we can provide telephone answering services regardless of where your business, employees or customers are located.
This makes the service suitable for local businesses, nationwide organisations and companies with employees working across multiple locations.
Contact Call Handling Service
If you are looking for professional telephone answering or outsourced call handling, Get In Touch with Call Handling Service.
Tell us about your business, the types of calls you receive and the level of support you require. We can discuss a call handling service suited to your requirements.